Choosing a remote access platform should not be based solely on the lowest advertised price.
The right Splashtop solution must align with your users, devices, applications, cybersecurity requirements, and IT management processes.
Here are the most important factors to evaluate before selecting a remote access or remote support platform.
1. Define the Use Case
Start by identifying who will use the solution.
Do employees need access to their own office computers, or do IT technicians need to support other users?
Common scenarios include:
- Remote work
- Hybrid work
- Remote IT support
- Help desk operations
- Managed service delivery
Employees typically require remote access, while IT teams often require remote support capabilities. Larger organizations may require both.
Selecting the right Splashtop solution begins with understanding these operational requirements.
2. Check Operating System Support
List every platform that must be supported, including:
- Windows
- macOS
- Linux
- Android
- iOS
- Chromebook
- Virtual machines
- Servers
Do not assume every feature behaves identically across every operating system.
According to Splashtop Enterprise, Splashtop supports remote access across Windows, Mac, Linux, iOS, Android, and Chromebook environments.
Before purchasing a Splashtop solution, verify feature compatibility for all devices used within your organization.
3. Evaluate Performance Requirements
Basic administrative work may only require standard screen quality.
Creative, engineering, architecture, and media teams may require:
- Higher resolutions
- Better frame rates
- Remote audio
- Low latency
- Multi-monitor support
- Stylus or peripheral support
According to High Performance Remote Connections, Splashtop supports features such as multi-monitor access, high-fidelity audio, and high-performance remote sessions, including 4K streaming capabilities.
Performance should be a key consideration when selecting a Splashtop solution for demanding workloads.
4. Review Security Features
Look for capabilities such as:
- Multi-factor authentication
- Endpoint authentication
- Encrypted connections
- Session logs
- Access permissions
- SSO integration
- IP restrictions
- Session recording
- Device and user management
According to Splashtop Enterprise, Splashtop includes encryption, single sign-on support, access controls, logging, and advanced management features.
A secure Splashtop solution should align with your organization’s security and compliance requirements.
5. Consider Administration
A product that works well for five users may become difficult to manage for hundreds of employees.
Evaluate whether administrators can centrally manage:
- Users
- Devices
- Groups
- Technicians
- Permissions
- Authentication
- Access schedules
- Session reports
Administrative simplicity often determines the long-term success of a Splashtop solution deployment.
6. Understand the Licensing Model
Different Splashtop products are licensed differently.
Remote access plans may be based on:
- Named users
- Accessible computers
Remote support plans may consider:
- Technicians
- Concurrent sessions
- Managed devices
Enterprise deployments may combine multiple requirements.
Always map licensing requirements to real-world operational needs before requesting a quotation for a Splashtop solution.
7. Plan Deployment and Ongoing Support
Consider how the software will be:
- Installed
- Configured
- Distributed
- Updated
- Monitored
- Removed from retired devices
- Introduced to employees
Deployment planning helps ensure that your chosen Splashtop solution remains effective and manageable over time.
Splashtop Solution at a Glance
| Evaluation Area | What to Review |
|---|---|
| Use Case | Remote access, remote support, or both |
| Device Support | Windows, Mac, Linux, mobile devices, servers |
| Performance | Resolution, frame rates, audio, latency |
| Security | MFA, encryption, SSO, logging |
| Administration | User and device management |
| Licensing | User, technician, and device requirements |
| Deployment | Installation, monitoring, updates, support |
Helpful Splashtop Resources
Splashtop Remote Access
Explore secure remote access capabilities for remote and hybrid work.Splashtop Enterprise
Learn about enterprise-grade remote access, advanced security controls, centralized management, and remote support capabilities.Splashtop High-Performance Remote Access
Review high-performance features such as multi-monitor support, low latency, high-fidelity audio, and 4K streaming.Splashtop Remote Support
Discover attended and unattended remote support solutions for IT teams and help desks.
Request a Splashtop Solution Assessment
Every organization has different requirements for remote work, IT support, security, and device management.
BINTARA can help assess your user requirements, technician requirements, security expectations, and deployment objectives to identify the most suitable Splashtop solution.