Manage Authorised Devices Even When No User Is Present
Some computers and servers must be maintained outside normal working hours or are located at branches without dedicated IT personnel.
AnyDesk Unattended Access allows an authorised person to connect to a configured remote device without someone at the remote location manually accepting each connection request. The feature is supported on eligible Windows, macOS, Linux and Android deployments.
Where Unattended Access Can Be Used
Common use cases include:
- Managing branch office computers
- Maintaining servers
- Supporting kiosks and digital signage
- Accessing laboratory computers
- Managing training room devices
- Supporting point-of-sale endpoints
- Performing approved maintenance after working hours
- Accessing an office workstation while travelling
- Maintaining supported manufacturing endpoints
- Managing Android devices in mobile operations
Benefits for IT Administrators
Faster access to remote endpoints
IT personnel do not have to wait for someone at the remote site to approve each maintenance session.
Support outside operating hours
Approved updates, configuration work and maintenance can be completed at times that cause less disruption to users.
Better support for remote locations
Unattended Access can help organisations manage devices at branches where no full-time IT technician is available.
Centralised device organisation
Applicable AnyDesk plans allow administrators to use Address Books, aliases, tags and central management functions to organise endpoints.
Securing Unattended Access
Unattended Access should never be treated as unrestricted access.
Organisations should implement controls such as:
- Strong, unique credentials
- Two-factor authentication
- Access Control Lists
- Restricted session permissions
- Approved support accounts
- Regular account reviews
- Session logging
- Device-level security controls
- Prompt removal of unused access
- User and administrator security training
AnyDesk supports two-factor authentication for Unattended Access, along with permission management and whitelisting capabilities.
Unattended Access Is Not the Same as Interactive Support
Interactive Access normally requires a person at the remote device to approve a connection. It is suitable for employee support and collaborative sessions.
Unattended Access is configured in advance and can be used when nobody is present at the remote endpoint. It is more suitable for approved administration, maintenance and remote working scenarios.
Many organisations require both types of access.
Request an Unattended Access Assessment
Frequently Asked Questions
Does someone need to accept an unattended session?
No. Once Unattended Access is properly configured, an authorised user can connect without manual acceptance at the remote endpoint.
Should Unattended Access be enabled on every computer?
Not automatically. It should only be enabled on approved devices with appropriate access controls and a valid operational requirement.
Can two-factor authentication be used?
Yes. AnyDesk provides two-factor authentication capabilities that can add another security layer to Unattended Access.