Poly CCX 500 Business Media Phone, Teams Edition, No Handset Deskphone

CCX 500 Business Media Phone, Teams Edition, No Handset


You’re moving to Microsoft Teams and you expect more. Dial up productivity. Legendary Poly sound quality? You got it. Block out the office chaos and focus. The CCX 500 is built for a great experience in noisy office environments with touchscreen performance and a dedicated Microsoft Teams button. You can order the CCX 500 with a headset, or separately without to choose the headset style you prefer. This phone is PoE powered. Order optional power adapter if deployed without PoE or with Wi-Fi.

Designed for the way you work

The CCX 500 will be an office favorite with a 5-inch touchscreen and Teams button. You can order the CCX 500 with or without a handset and personalize it the headset style you prefer; Poly Voyager series (Bluetooth), Savi series (DECT), or Blackwire series (USB). Bluetooth is standard for easy Bluetooth headset pairing. This is a great choice for shared workspaces and hoteling desks where multiple users would not want to share a single headset. Two USB ports on the side of the phone (type A and type C) makes it easy to plug in USB connected headsets. An optional USB dongle can plug into the USB port if Wi-Fi is needed for those hard to cable locations.

Legendary voice quality

With over 18 years experience in desktop phone design, Poly’s reputation for voice quality is well known. Polycom Acoustic Fence technology keeps business conversations free from extraneous noises and distractions. Users never miss a word or inflection thanks to Poly HD Voice and Poly Acoustic Clarity. This phone also features full-duplex speakerphone operation with the world-class echo cancellation that keeps your conversations on track.

Simple and intuitive

The native Microsoft Teams experience on this CCX phone provides a consistent user experience. The dedicate Teams button is there for one-button access to the new features Microsoft delivers. The color touch screen puts contacts and meetings one tap away. Robust provisioning and management options make this phone easy for IT to support.


Included in the box

  • CCX 500 Phone
  • Handset with handset cord (handset included model only)
  • Network (LAN) cable – CAT-5E
  • Stand
  • Quick start guide


Wireless connectivity

  • Bluetooth included
  • Wi-Fi available via optional USB dongle


Wired connectivity

  • USB A
  • USB C
  • RJ9
  • 2 Port Gig Ethernet


Product weight

  • CCX 500 with handset carton weight: 1.28 kg (2.82 lbs)
  • CCX 500 without handset carton weight: 0.73 kg (1.61 lbs)


Product dimensions

  • CCX 500 with handset: 17.8 x 21.6 x 5.2 centimeters / 7.0 x 8.5 x 2.0 inches
  • Without handset: 10.5 x 21.6 x 5.2 centimeters / 4.1 x 8.5 x 2.0 inches
Display5 Inch color touch display (720 x 1280 pixels), portrait orientation
Android version
Warranty1 Year manufacturer limited hardware warranty
Audio featuresPoly HD Voice with Microsoft Teams certified wideband audio, Poly Noise Block, Poly Acoustic Fence, Poly Acoustic Clarity technology providing full-duplex conversations, acoustic echo cancellation and background noise suppression