Rescue by LogMeIn - the ultimate remote support solution for businesses
LogMeIn Rescue Remote Support Software
Remote support tools are widely used across IT Help Desks and customer support teams to provide access to an end-user’s machine or mobile device. These tools give technicians the ability to remotely resolve issues as quickly as possible without the need for travel from the support agent or end user. Most remote support software solutions provide features like file transfer, desktop sharing, chat, and unattended access. Rescue is a powerful, cloud-based support tool that allows you to remotely access and troubleshoot your clients’ devices in real-time. With Rescue, you can easily diagnose and fix technical issues, no matter where your clients are located.
How remote support services are done:
Remote Control
Take over your end user’s device and perform tasks as if you were using their device directly. For frequently performed tasks, let scripting do the work to save both time and sanity.
Remote Diagnostics
Get a quick summary of processes, services, and applications to identify the issue fast — without tediously digging around the end user’s device.
Unattended Access
Mass-deploy or “leave behind” unattended access so technicians can connect to a remote device when no user is present to solve problems during user downtime and check in later if needed.
Features
Multi-Session Handling
Do more with less.
Optimize your resources, remotely support more users simultaneously by toggling between up to 10 sessions at once, and save time while multiple support processes run.
Technician Collaboration
Get extra help without extra headaches.
Bring in expert technicians from your team to help with an issue anytime. Need external expertise? Bring in a contractor without adding more licenses to your account.
Instant Chat
Remotely support users where they are.
Communicate with end users in a seamlessly branded experience where they already are — on your website. And chat pre-session to qualify the level of support needed with no app download required.
Reboot and Reconnect
Provide interruption-free support.
Reboots are almost always necessary while troubleshooting. During a Rescue remote support session, you can reboot instantly and reconnect immediately, even if devices are unattended or in safe mode.