Remote IT Support Does Not Have to Be Complicated
A growing SME may have computers at its main office, branches, retail outlets or employees’ homes. However, it may not have an IT technician at every location.
AnyDesk gives authorised personnel a practical way to provide remote assistance, access approved workplace computers and manage supported devices from another location.
Challenges Faced by Growing SMEs
Small and medium-sized businesses commonly face situations such as:
- A branch employee cannot access an application
- Accounting software requires technical assistance
- A computer needs configuration outside office hours
- A director needs access to an office workstation while travelling
- A software supplier needs to demonstrate or troubleshoot its system
- The IT provider must support users in several locations
- A device requires maintenance when no employee is present
Without remote access, even a relatively simple problem may require phone instructions or an on-site visit.
What Can SMEs Do with AnyDesk?
Provide remote employee support
An authorised technician can view the employee’s screen and assist with approved troubleshooting.
Access office computers remotely
Employees can connect to approved workplace devices when remote access has been configured according to company policy.
Manage unattended devices
IT administrators can access authorised branch computers, servers and selected endpoints without requiring someone to approve every session.
Transfer approved files
File transfer capabilities can be used to exchange relevant documents, logs or installation files during support.
Print remotely
Remote Printing allows users to print documents from a remote device to a local printer, subject to configuration and feature availability.
Choose a Business Licence, Not a Personal Licence
AnyDesk’s free version is limited to private, non-professional scenarios. Using AnyDesk for employee support, customer service, business administration or other work-related activities generally requires an appropriate professional licence.
A licensed deployment also gives the business access to professional capabilities based on its selected plan.
Start with the Right Requirements
Before requesting a quotation, identify:
- How many people will initiate remote sessions
- How many simultaneous connections are required
- How many devices need Unattended Access
- Whether mobile device support is required
- Whether a custom client is needed
- Whether central administration is required
- Whether the business expects to expand
Why SMEs Purchase AnyDesk through BINTARA
BINTARA provides local consultation, genuine AnyDesk licensing, MYR invoicing, deployment support, training, renewal coordination and technical advice.
This helps SMEs avoid selecting a plan based only on price without considering connections, managed devices, users and future growth.
Frequently Asked Questions
Can a small company use AnyDesk?
Yes. AnyDesk offers professional options for individual professionals, small teams, IT support teams and larger organisations.
Can our external IT provider use AnyDesk?
Yes, provided the arrangement is properly licensed, authorised and secured according to the organisation’s access policy.
Can the licence be expanded later?
Applicable AnyDesk plans provide different levels of scalability. Discuss expected growth with BINTARA before selecting a licence.